At DKV General Trading, your privacy is our top priority. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, services, and communications. We encourage all users to read this policy in full to understand their rights and our responsibilities.

2. Information We Collect

We may collect the following categories of data:

• Personal Identifiable Information (PII): Name, email, phone number, address.

• Account Data: Login credentials, communication preferences, saved items.

• Order Details: Transaction history, payment information (encrypted), delivery details.

• Device Data: IP address, browser version, device type, OS, screen resolution.

• Usage Data: Pages visited, time on site, referral sources, click behavior.

• Marketing Preferences: Newsletter signups, ad interactions, consent records.

3. How We Collect Your Data

• Direct input: When you fill out forms, contact us, or register.

• Automated tracking: Through cookies, log files, and analytics tools.

• Third-party platforms: Through social logins, ad networks, or analytics services like Google Analytics, Facebook Pixel, etc.

4. Why We Use Your Data

• To process orders and provide services.

• To communicate order status, offers, or respond to inquiries.

• To improve website experience and content personalization.

• For marketing (if opted-in) and promotional updates.

• To detect fraud and enhance security.

• To comply with legal and regulatory requirements.

5. Legal Grounds for Processing

• Consent: When you subscribe or contact us.

• Contract: To fulfill your purchases and support requests.

• Legal Obligation: For audits, tax, and compliance.

• Legitimate Interest: For analytics, service improvements, or fraud prevention.

6. Sharing Your Information

We only share your data with:

• Payment gateways: To securely process transactions.

• Logistics providers: For order shipping.

• Marketing partners: Email platforms and ad services.

• Government or law enforcement: When legally required.

All third parties are bound by confidentiality and data protection agreements.

7. Use of Cookies

We use cookies to:

• Keep you logged in and remember preferences.

• Monitor performance and traffic behavior.

• Deliver personalized ads and product suggestions.

You can manage or disable cookies via browser settings.

8. Data Retention

We retain personal data only as long as:

• Necessary to provide services or support.

• Required by law or contractual obligations.

• Useful for improving services and ensuring security.

After this period, data is securely deleted or anonymized.

9. Data Security

• SSL encryption for data transfers.

• Encrypted databases and tokenized payments.

• Limited access by trained personnel.

• Regular audits and security scans.

No system is 100% secure. Users must protect their passwords.

10. Your Rights

Depending on applicable data protection laws (e.g., GDPR), you may:

• Access your stored data.

• Correct inaccuracies.

• Request deletion (“right to be forgotten”).

• Limit or object to processing.

• Request data transfer in digital format.

To exercise these rights, email: [email protected]

11. Cross-Border Data Transfers

If your data is transferred internationally (e.g., to cloud servers), we ensure:

• Standard Contractual Clauses (SCCs) are in place.

• Adequate safeguards are used for protection.

12. Children’s Privacy

We do not knowingly collect data from individuals under 18. If a minor has provided data, please contact us for deletion.

13. Updates to this Policy

We may revise this policy from time to time. Major changes will be notified on the website. Please review this page periodically.

14. Contact Information

For questions or concerns regarding this policy:

Privacy Compliance Officer
DKV General Trading
Email: [email protected]
Phone: +971 4 3522875
Address: Shop No 3, Ali Redha Building, Al Raffa, Dubai, UAE

Effective Date: 13/06/2027
Last Updated: 13/06/2025