1. Overview At DKV General Trading, we prioritize customer satisfaction and aim to ensure a seamless shopping experience. This Return Policy outlines the terms and conditions under which customers may request returns, refunds, or exchanges.

2. Eligibility for Return To qualify for a return, the following criteria must be strictly maintained:

• The item must be returned within 7 calendar days from the date of delivery.

• The product must be unused, unopened, and in original condition.

• All original packaging, including boxes, manuals, tags, seals, and accessories must be intact and included.

• A valid proof of purchase (invoice or order confirmation) is required.

• Returns must be approved by our support team before shipping back the item.

3. Non-Returnable Products Certain products are excluded from our return policy:

• Products labeled as “Final Sale” or “Non-Returnable”.

• Opened or used items such as personal hygiene products, headphones, and software licenses.

• Custom-configured or special order items.

• Products showing signs of wear, misuse, or physical damage.

4. Return Procedure To initiate a return:

1. Email our returns team at [email protected] within the return window.

2. Include your order number, reason for return, and photographs if applicable (especially for damaged or defective items).

3. Wait for confirmation and instructions from our team.

4. Ship the product using a trackable courier service to the address provided.

5. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–10 business days to the original payment method.

• Shipping and handling charges are non-refundable, except in cases of faulty or incorrect items.

6. Exchange Policy

• We only replace items if they are defective or damaged on arrival.

• Exchange requests must be made within 48 hours of delivery.

7. Return Shipping Responsibility

• Return shipping costs are the responsibility of the customer unless the return is due to our error.

• We recommend insuring your return shipment. DKV General Trading is not liable for lost or damaged packages during return transit.

8. Important Notes

• Products returned without following the outlined process may be rejected and sent back to the customer at their expense.

• We reserve the right to refuse returns that do not meet the criteria outlined above.

9. Contact Information For any return-related questions or clarifications: Email: [email protected]
Phone: +971 4 3522875
Address: Shop No 3 ali Redha Building Al Raffa,Dubai,UAE

Effective Date: 13/06/2027
This policy is subject to change without prior notice. Please review it regularly for updates.