Shipping Policy – DKV International General Trading
At DKV International General Trading, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy outlines how and when your products are shipped, what to expect during delivery, and your options as a customer.
1. Delivery Coverage
We offer shipping to:
All Emirates within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.
GCC Countries and select international destinations, depending on courier availability and local import laws.
🌐 For international orders, please contact us at [email protected] to confirm availability and shipping rates.
2. Processing Time
All orders are processed within 1–2 business days (excluding weekends and public holidays).
Orders placed after 3:00 PM will be processed the next business day.
During peak seasons or promotional sales, processing times may be extended.
3. Shipping Methods & Delivery Time
| Destination | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Within Dubai | Local Courier | 1–2 business days |
| Other Emirates | Courier (e.g., Aramex, Fetchr) | 2–3 business days |
| GCC Countries | Regional Courier | 3–5 business days |
| International | DHL / FedEx / Aramex | 5–10 business days |
📦 Tracking information will be sent via email or SMS once your order has shipped.
4. Shipping Charges
UAE Orders:
Free shipping on orders over AED 500.
AED 20 flat rate for orders under AED 500.
GCC & International Orders:
Rates calculated at checkout or quoted manually via email.
Customs duties, VAT, or import taxes are the responsibility of the customer.
5. Delivery Attempts & Re-delivery
If no one is available at the provided address, our courier will attempt a second delivery.
If the second attempt fails, the order will be returned to our warehouse. A re-delivery fee may apply.
6. Delays & External Factors
Delivery times are estimates and may be affected by:
Weather conditions
Customs delays
Public holidays
Unexpected courier issues
We are not liable for delays caused by third-party logistics providers, but we will assist in tracking and resolving issues as needed.
7. Damaged or Missing Items
If you receive:
Damaged packaging or products, notify us within 24 hours of delivery with photos.
Missing items, contact us immediately so we can investigate and resolve.
Please email: [email protected]
8. Order Modifications & Cancellations
To change your shipping address or cancel an order:
Email [email protected] within 1 hour of placing your order.
We cannot modify or cancel orders that have already been shipped.
9. Bulk & B2B Shipments
For large-volume, wholesale, or custom B2B orders:
Custom delivery timelines and rates may apply.
We offer palletized shipping, warehouse delivery, or scheduled drop-off.
Contact: [email protected] for tailored shipping solutions.
10. Contact Us
For all shipping inquiries, please contact:
DKV International General Trading
Email: [email protected]
Phone: +971 4 3522875
Address: Shop No 3, Ali Redha Building, Al Raffa, Dubai, UAE
Effective Date: 13/06/2025
Last Updated: 13/06/2025