Return Policy – DKV General Trading

1. Overview

At DKV General Trading, we prioritize customer satisfaction and strive to deliver the highest quality products. This Return Policy outlines the specific terms, conditions, and criteria under which you can request a return, refund, or exchange. It applies to all purchases made through our website and official sales channels.

2. Eligibility Criteria for Returns

To maintain transparency and ensure a smooth return process, we require the following criteria to be met for any item to be eligible for return:

• Return must be initiated within 7 calendar days from the date of delivery.

• The product must be in unused, unopened, and original condition.

• Items must be returned with complete original packaging, including:

  • Brand/manufacturer box or pouch

  • All tags, labels, and barcodes

  • Accessories, manuals, and warranty cards (if any)

• A valid proof of purchase is required (invoice or order confirmation).

• Products must be returned only after obtaining approval from our support team.

⚠️ Note: Returns failing to meet the above criteria will be rejected.

3. Non-Returnable Items

For safety, hygiene, and customization reasons, certain products cannot be returned:

• Items marked as “Final Sale” or “Non-Returnable.”

• Used/opened headphones, hygiene products, and personal care items.

• Software, digital licenses, or downloadable items.

• Custom-configured items and bulk corporate orders.

• Products that show physical damage, tampering, or signs of use.

4. Return Request Procedure

To request a return:

1. Email our team at [email protected]
   within 7 days of delivery.

2. Include your Order Number, Contact Information, and Reason for Return.

3. Attach photos (if the item is defective, damaged, or incorrect).

4. Our support team will evaluate your request and share approval or rejection.

5. If approved, you’ll receive return shipping instructions.

5. Return Shipping Responsibility

• Customers are responsible for the cost of return shipping unless the item is:

  • Defective upon delivery

  • Incorrect due to our fulfillment error

• It is strongly recommended to use a trackable courier service.

• DKV General Trading is not responsible for returns lost or damaged during transit.

6. Refunds

• After receiving and inspecting the returned item, we will notify you via email of the return status.

• If approved, the refund will be issued within 5–10 business days to your original payment method.

• Shipping charges are non-refundable, except for faulty or misdelivered products.

🧾 Note: Refund timelines depend on your bank or payment provider.

7. Exchanges

• Products can be exchanged only if they are defective or damaged upon delivery.

• Exchange requests must be initiated within 48 hours of receipt.

• We do not offer exchanges for reasons like change of mind, size preferences (unless incorrectly delivered), or personal dislike.

8. Important Disclaimers

• Unauthorized returns without approval will be declined.

• Returned products not matching the original condition will not be refunded or returned back.

• We reserve the right to deny any return that appears to be fraudulent or abusive.

9. Contact Us

For assistance or further clarification:

DKV General Trading – Returns Department
Email: [email protected]
Phone: +971 4 3522875
Address: Shop No 3, Ali Redha Building, Al Raffa, Dubai, UAE

Effective Date: 13/06/2025
Last Updated: 13/06/2025